Terms of Service

Terms of Service

1. Introduction

Welcome to Pen & Ink Pens. These Terms of Service ("Terms") govern your use of our website located at www.penandinkpens.com ("Website") and the purchase of products from our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms.

2. Products and Services

Pen & Ink Pens offers a curated selection of:

  • Pens

  • Small desk accessories

  • Notebooks

  • Small leather goods

All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without prior notice.

3. Orders and Payment

By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts. Upon placing an order, you will receive an email confirmation detailing the products ordered and the total cost. This email serves as an acknowledgment of your order and does not constitute acceptance. Acceptance occurs when we dispatch the products to you.

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

All payments are processed securely. Prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes and shipping fees, which will be calculated at checkout.

4. Shipping and Delivery

We offer shipping within Canada and to select international destinations. Shipping costs and delivery times vary based on the destination and shipping method chosen at checkout. Estimated delivery times are provided for convenience and are not guaranteed. Once your order has shipped, you will receive a confirmation email with tracking information.

5. Returns and Refunds

We strive for customer satisfaction. If you are not satisfied with your purchase, you may return unused and unopened products within 30 days of receipt for a refund or exchange. To initiate a return, please contact our customer service team at [insert contact email]. Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.

6. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Pen & Ink Pens or its content suppliers and is protected by Canadian and international copyright laws. Unauthorized use of any content is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Pen & Ink Pens shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Website or products purchased from our Website. Our total liability to you for any claim arising from your use of our Website or purchase of products shall not exceed the amount paid for the product in question.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

11. Contact Information

For any questions or concerns regarding these Terms or our products, please contact us at:

  • Email: mike@penandinkpens.com

  • Phone: 403-605-6510

  • Address: 217 Evanspark Circle NW, Calgary, AB T3P0A5

Effective Date: March 31, 2025